Zurich Global Employee Benefits Solutions (ZGEBS) has introduced enhanced digital reports, online customer collaboration platforms and automated data transfer.
For captives, the online collaboration platform can play an important role in proficient programme management.
The automated data transfer solutions can boost operational efficiency for captives through automation, which ZGEBS believes ensures faster and secure data transfer.
“The enhanced digital reporting enables me to visualise and compare data more quickly and efficiently, providing 24/7 access whenever I need it,” said Filip Hemeryck, head group benefits at Syngenta Group.
“I can also effectively monitor the cash flow to the captive, the claims development in the different countries and I greatly appreciate the ability to connect and collaborate instantly with the Zurich dedicated team through the collaboration environment, as I would do with my own colleagues.”
The enhanced digital report features interactive dashboards that allow customers to navigate through data by financial or underwriting year, providing detailed views.
The inclusion of multi-year data can provide insights into cash flow patterns over time and a deeper understanding of programme performance data.
“Our focus on digital transformation, simplification, and innovation is anchored in our mission to enhance customer experience and satisfaction,” said Nahuana Kalil, customer experience lead at ZGEBS.
“Continuous improvements are achieved by consistently measuring feedback from customers, consultants, and network partners, which shape our future developments and business priorities.”